Tutorial & Guide - How to convert DVD/Video to iPod using AVex DVD to iPod Video Suite

1. Click Window's "Start" menu
   
   
   go to "All Program"
   
   
   click "AVex Software"
   
   
   click "AVex DVD to iPod Video Suite "
   
   
   
   
2. The window named "Choose Default Output Folder" will appear
   If you're the first-time user. Check the first box: "iPod Video" folder on your Desktop, then click "OK", go to step 3
   if you've already activated your product, then go directly to step 6.
   
   
   
   
3. If you haven't registered this product yet, a reminder window will ask you whether to "Buy It Now", "Enter Registration Key", or "Later...".
   Click "Enter Registration Key" if you already purchase the product, then go to step 4;
   Click "Buy It Now" if you want to purchase;
   C lick "Later" if you want to have a trial first, then go to step 4
   
   
   
   If you've already registered your product, then go directly to step 12
   
   
   
   
4. Enter your full name, the 28-charactered registration code (which is also called License Key, or Activation key, combined with letters and numbers), email address, and how did you know us, as shown below, click "Activate Product", go to step 5.
   
   If you want to activate AVex DVD to iPod Video Suite offline, or your computer where you install the product doesn't have the internet access, or your computer is behind firewall, protected by some third-party pop-up blocker and anti-virus program, or you simply have difficulty in activating the product online, you should click "Offline Activation", then go to step 6
   
   
   
   
   
5. The "Activation OK" window will pop up if you enter your registration information correctly, click "OK"
   
   
   
   
6. A "Confirm" dialog window shows up, when you are sure that you've entered all of your registration information correctly, click "OK"
   
   
   
   An "Information" dialog window pops up, telling you the "Offline activation shortcut" is saved to your desktop, click "OK"
   
   
   
   
   
7. Minimize all of your windows, your desktop should appears as of following. Double click the shortcut "PQDVD - Offline Activation" on your desktop. If your default is Internet Explorer, go to step 8; if your default browser is Firefox, go to step 9
   
   
   
   
   
8. If your default browser is Internet Explorer, a Security Warning window will pop up, asking you whether to run or save the "license.reg" file, click "Save"
   
   
   
   
   In the "Save As" dialog window, click "Desktop" on the left pane, then click "Save" to save the "license.reg" into your desktop
   
   
   
   In less than half a minute, the download complete dialog window will appear as below, click "Run":
   
   
   
   if you can't see this "Download Complete" window for some reason, you should minimize all windows, then your desktop appears, double click "license.reg" file to open it, then go to step 10
   
   
   
   
   
9. If your default browser is Firefox, a pop-up window will ask you if you want to save the file "license.reg" to Firefox' default download folder, click "Save File"
   
   
   
   In less than half a minute, the "license.reg" will appear in the Firefox' Downloads windows, you just need to click "Open" as shown below, go to step 11
   
   
   
   
   
10. (Continued on Step 8) The Registry Editor window will ask you whether you want to add the "license.reg", i.e., your registration information, to the Registry, click "Yes"
    
    
    
    The Registry Editor will prompt that the "license.reg" has been successfully added to Registry
    
    
    
    
    
11. (Continued on Step 9) The Registry Editor window will ask you whether you want to add the "license.reg", i.e., your registration information, to the Registry, click "Yes"
    
    
    
    The Registry Editor will prompt that the "license.reg" has been successfully added to Registry
    
    
    
    
    
12. (Continued on Step 3; or Step 5; or Step 10; or Step 11) Insert the DVD Movie.
    
    
13. The DVD movie should begin to play automatically in your AVex DVD Converter.
    
    
    
    
14. If the movie doesn’t begin, click the button “Open DVD” in the AVex DVD’s main pane.
    
    
    
    
15. Then, the main movie will start. Before you press the button “Record It”, it might play for a second or two.
    
    
    
    
16. If you want to record from 0:00, you need to drag the start point sliding bar to 0:00, as shown in picture.
    
    
    
    
17. If you want to select more options, such as subtitles, chapter selection, language, etc, you should click button “DVD Menu” in the program’s main pane, as shown in picture below.
    
    
    
    
18. The DVD main menu shows up. Select the options you want to set up. Once you click “Play” button in the DVD’s main menu, you should click the “Record It” button right away in the program’s main pane before the main movie starts.
    
    
    
    
    
19. The movie will be recorded at a faster speed than playback speed to the .MP4 file. Up to 4 times faster than playback speed.
    
    
    
    
    
20. If you want to stop recording in the middle of the movie, click button"Pause/Stop".
    
    
    
    
    
21. If you click "No", the AVex DVD iPod Converter will continue to record the rest of the movie; If you press "Yes", a Pop-up window will appear, telling you directory and the output name of the converted movie/video, and the instruction on how to add the converted movie/video to your iPod. Click "OK", and all is done.
    
    
    
    
    
22. If you'd like to know the details of how to sync iPod with iTunes, click Video iPod Help - How to sync iPod with iTunes. To learn how to import movies from your iPod to your PC, click Video iPod Help - How to sync PC with iPod.
    
    Want to learn more about how to Convert Video to iPod in Single Mode, click Video iPod Help - Convert Video to iPod Guide.
    
    Want to learn more about how to Convert Video to iPod in Batch Mode, click Video iPod Help - Batch Convert Video to iPod Guide.
    
    And here's the 3-in-1 Video iPod Help - Convert DVD & Video (Single Mode and Batch Mode) to iPod Guide.
    
    Don't know what to do at the very beginning or what we're talking about? Go back to the Installation Guide - AVex iPod Video Converter; Or Installation Guide - AVex DVD to iPod Video Suite; Or Installation Guide - AVex DVD to iPod Converter.
    
    
    
    
    
23. Want to know more features about AVex DVD to iPod Video Suite? Click Here.
    
    Ready to purchase AVex DVD to iPod Video Suite? Add it to your cart for $45.00
    
    
    
    

Tutorial & Guide - How to convert Video to iPod in Single Mode using AVex iPod Video Converter

1. Click Window's "Start" menu
   
   
   go to "All Program"
   
   
   click "AVex Software"
   
   
   click "AVex iPod Video Converter"
   
   
   
   
   
2. The window named "Choose Default Output Folder" will appear, if you're the first-time user. Check the first box: "iPod Video" folder on your Desktop, then click "OK"
   
   
   
   
3. If you haven't registered this product yet, a reminder window will ask you whether to "Buy It Now", "Enter Registration Key", or "Later...".
   Click "Enter Registration Key" if you already purchase the product, then go to step 4;
   Click "Buy It Now" if you want to purchase;
   C lick "Later" if you want to have a trial first, then go to step 4
   
   
   
   
   
4. Enter your full name, the 28-charactered registration code (which is also called License Key, or Activation key, combined with letters and numbers), email address, and how did you know us, as shown below, click "Activate Product", go to step 5.
   
   If you want to activate AVex DVD to iPod Converter offline, or your computer where you install the product doesn't have the internet access, or your computer is behind firewall, protected by some third-party pop-up blocker and anti-virus program, or you simply have difficulty in activating the product online, you should click "Offline Activation", then go to step 6
   
   
   
   
   
5. The "Activation OK" window will pop up if you enter your registration information correctly, click "OK"
   
   
   
   
   
6. A "Confirm" dialog window shows up, when you are sure that you've entered all of your registration information correctly, click "OK"
   
   
   
   An "Information" dialog window pops up, telling you the "Offline activation shortcut" is saved to your desktop, click "OK"
   
   
   
   
   
7. Minimize all of your windows, your desktop should appears as of following. Double click the shortcut "PQDVD - Offline Activation" on your desktop. If your default is Internet Explorer, go to step 8; if your default browser is Firefox, go to step 9
   
   
   
   
   
8. If your default browser is Internet Explorer, a Security Warning window will pop up, asking you whether to run or save the "license.reg" file, click "Save"
   
   
   
   
   In the "Save As" dialog window, click "Desktop" on the left pane, then click "Save" to save the "license.reg" into your desktop
   
   
   
   In less than half a minute, the download complete dialog window will appear as below, click "Run":
   
   
   
   if you can't see this "Download Complete" window for some reason, you should minimize all windows, then your desktop appears, double click "license.reg" file to open it, then go to step 10
   
   
   
   
   
9. If your default browser is Firefox, a pop-up window will ask you if you want to save the file "license.reg" to Firefox' default download folder, click "Save File"
   
   
   
   In less than half a minute, the "license.reg" will appear in the Firefox' Downloads windows, you just need to click "Open" as shown below, go to step 11
   
   
   
   
   
10. (Continued on Step 8) The Registry Editor window will ask you whether you want to add the "license.reg", i.e., your registration information, to the Registry, click "Yes"
    
    
    
    The Registry Editor will prompt that the "license.reg" has been successfully added to Registry
    
    
    
    
    
11. (Continued on Step 9) The Registry Editor window will ask you whether you want to add the "license.reg", i.e., your registration information, to the Registry, click "Yes"
    
    
    
    The Registry Editor will prompt that the "license.reg" has been successfully added to Registry
    
    
    
    
    
12. (Continued on Step 3; or Step 5; or Step 10; or Step 11) Now you're running the program with full functionality.
    
    Click button "Open..." in the program's main pane, click "Open Files...".
    
    
    
    
13. An "Open" dialog window shows up, select the video file, then click "Open". If you want to record the video formats of DVR-MS, Tivo, MPEG4, DAT, VOB, etc, you should select "All Files (*.*)" in the "Files of type:" drop-down list box. If you want to convert MPEG4 format files to iPod MP4, you need to install the K-Lite Codec Pack, then click windows' "Start" menu ->"All Programs" -> "K-lite Codec Pack" ->"Confirguration" ->"Divx Decoder" -> check the box "Support decoding of Generic MPEG-4 video", then all set, MPEG4 file will be converted into iPod's MP4.
    
    
    
    
    
14. Click the "Convert" button in the program's main pane ASAP.
    
    
    
    
    
15. The video file is now being converted to MP4 at a faster speed than playback.
    
    
    
    
    
16. If you want to stop recording in the middle of the movie, click the "Pause/Stop" button in the program's main pane. If you click "No", the conversion will continue; if you click "Yes", it goes to the next windows as shown in 6).
    
    
    
    
    
17. The "Information" dialog window will show you the directory and the output name of the converted movie/video, and the instruction on how to add the converted movie/video to your iPod. Click "OK", and all is done.
    
    
    
    
    
    
18. If you'd like to know the details of how to sync iPod with iTunes, click Video iPod Help - How to sync iPod with iTunes. To learn how to import movies from your iPod to your PC, click Video iPod Help - How to sync PC with iPod.
    
    Want to learn more about how to Convert Video to iPod in Batch Mode, click Video iPod Help - Batch Convert Video to iPod Guide.
    
    Details on how to Convert DVD to iPod, click Video iPod Help - Convert DVD to iPod Guide.
    
    And here's the 3-in-1 Video iPod Help - Convert DVD & Video (Single Mode and Batch Mode) to iPod Guide.
    
    Don't know what to do at the very beginning or what we're talking about? Go back to the Installation Guide - AVex iPod Video Converter; Or Installation Guide - AVex DVD to iPod Video Suite; Or Installation Guide - AVex DVD to iPod Converter.
    
    
    
    
    
19. Want to know more features about AVex DVD to iPod Converter? Click Here.
    
    Ready to purchase AVex DVD to iPod Converter? Add it to your cart for $29.00
    
    
    

Tutorial & Guide - How to convert Video to iPod in Batch Mode using AVex iPod Video Converter(Batch Mode)

1. Click Window's "Start" menu
   
   
   go to "All Program"
   
   
   click "AVex Software"
   
   
   click "iPod Video Converter(Batch Mode)"
   
   
   
   
2. The window named "Choose Default Output Folder" will appear, if you're the first-time user. Check the first box: "iPod Video" folder on your Desktop, then click "OK"
   
   
   
   
3. If you haven't registered this product yet, a reminder window will ask you whether to "Buy It Now", "Enter Registration Key", or "Later...".
   Click "Enter Registration Key" if you already purchase the product, then go to step 4;
   Click "Buy It Now" if you want to purchase;
   Click "Later" if you want to have a trial first, then go to step 4
   
   
   
   If you've already registered your product, then go directly to step 12
   
   
   
   
4. Enter your full name, the 28-charactered registration code (which is also called License Key, or Activation key, combined with letters and numbers), email address, and how did you know us, as shown below, click "Activate Product", go to step 5.
   
   If you want to activate AVex iPod Video Converter offline, or your computer where you install the product doesn't have the internet access, or your computer is behind firewall, protected by some third-party pop-up blocker and anti-virus program, or you simply have difficulty in activating the product online, you should click "Offline Activation", then go to step 6
   
   
   
   
   
5. The "Activation OK" window will pop up if you enter your registration information correctly, click "OK", now you're running the program in full function. Then go directly to step 12
   
   
   
   
   
   
6. A "Confirm" dialog window shows up, when you are sure that you've entered all of your registration information correctly, click "OK"
   
   
   
   An "Information" dialog window pops up, telling you the "Offline activation shortcut" is saved to your desktop, click "OK"
   
   
   
   
   
7. Minimize all of your windows, your desktop should appears as of following. Double click the shortcut "PQDVD - Offline Activation" on your desktop. If your default is Internet Explorer, go to step 8; if your default browser is Firefox, go to step 9
   
   
   
   
   
8. If your default browser is Internet Explorer, a Security Warning window will pop up, asking you whether to run or save the "license.reg" file, click "Save"
   
   
   
   
   In the "Save As" dialog window, click "Desktop" on the left pane, then click "Save" to save the "license.reg" into your desktop
   
   
   
   In less than half a minute, the download complete dialog window will appear as below, click "Run":
   
   
   
   if you can't see this "Download Complete" window for some reason, you should minimize all windows, then your desktop appears, double click "license.reg" file to open it, then go to step 10
   
   
   
   
   
9. If your default browser is Firefox, a pop-up window will ask you if you want to save the file "license.reg" to Firefox' default download folder, click "Save File"
   
   
   
   In less than half a minute, the "license.reg" will appear in the Firefox' Downloads windows, you just need to click "Open" as shown below, go to step 11
   
   
   
   
   
10. (Continued on Step 8) The Registry Editor window will ask you whether you want to add the "license.reg", i.e., your registration information, to the Registry, click "Yes"
    
    
    
    The Registry Editor will prompt that the "license.reg" has been successfully added to Registry
    
    
    
    
    
11. (Continued on Step 9) The Registry Editor window will ask you whether you want to add the "license.reg", i.e., your registration information, to the Registry, click "Yes"
    
    
    
    The Registry Editor will prompt that the "license.reg" has been successfully added to Registry
    
    
    
    
    
12. (Continued on Step 3; or Step 5; or Step 10; or Step 11) Set up the Video Conversion Profile on the right side of the program's main pane. To get the best video and audio quality, we recommend you setup the profile as shown below. Then click "+ Add" button in the top left of the program main pane
    
    
    
    
    
13. An "Open" dialog window will show up. Go to the directory where you store your video files, select the video file, then click "Open". To select multiple files, press "Ctrl" while you click each file.
    
    If you want to record the video formats of DVR-MS, Tivo, MPEG4, DAT, VOB, etc, you should select "All Files (*.*)" in the "Files of type:" drop-down list box. If you want to convert MPEG4 format files to iPod MP4, you need to install the K-Lite Codec Pack, then click windows' "Start" menu ->"All Programs" -> "K-lite Codec Pack" ->"Confirguration" ->"Divx Decoder" -> check the box "Support decoding of Generic MPEG-4 video", then all set, MPEG4 file will be converted into iPod's MP4.
    
    
    
    
    To Open flash Video (*.flv), i.e., the YouTube Video format, click "Flash Video (*.flv) then click "Open":
    
    
    
    To Open Google Video Format (*.gvi), click "Google Video (*.gvi)", then click "Open":
    
    
    
    
    
14. Click button "Convert" in the top right of the program's main pane, to start batch converting your video files. On the bottom right of the main pane, you'll notice the "Original File Info ...", which is very important to set up your "Video Conversion Profile" exactly the same as the original file info. Otherwise you'll probably have the choppy/stuttering/clicking/crackling/noisy video and audio problems.
    
    
    
    
    
15. The video files are now being converted to mp4 format. You'll see the Progress Indicator in the "Status" column, indicating the percentage of conversion job done.
    
    
    
    
16. If you want to stop converting the current video file in the middle of process, press "Stop"
    
    
    
    
    
17. Once the Batch Conversion job is done, the program will tell you conversion status of each file. Below is the detail of each status:
    "Done" means the video file has been converted successfully;
    "Aborted" indicates the video file can't be converted in the Batch Mode, you need to use the Single Video Converter to convert it;
    "Failed" shows that the file can't be converted in Batch Mode, you should use the Video Converter (Single Mode) instead;
    "To Do" demonstrates the video file is currently in conversion job queue
    
    Go check the "Output Folder" in your iPod Video Batch Converter, to locate all of the finished videos in your assigned folder. You need to convert those video files which can't be converted under the Batch Mode and the status is listed as "Aborted", in the AVex iPod Video Converter (single mode), one by one.
    
    High resolution (640x480), video bitrate (512kbps+) and audio bitrate (96kbps+) will definitely take more time to convert. If you want a fast conversion, keep resolution as 320x240, video bitrate as 300kbps, audio bitrate as 80kbps. Then the conversion speed should be 2 or 3 times of the playback speed.
    
    
    
    
    
18. If you'd like to know the details of how to sync iPod with iTunes, click Video iPod Help - How to sync iPod with iTunes. To learn how to import movies from your iPod to your PC, click Video iPod Help - How to sync PC with iPod.
    
    Want to learn more about how to Convert Video files in Single Mode, click Video iPod Help - Convert Video to iPod Guide.
    
    Details on how to convert DVD to iPod, click Video iPod Help - Convert DVD to iPod Guide using AVex DVD to iPod Converter.
    
    And here's the 3-in-1 Video iPod Help - Convert DVD & Video (Single Mode and Batch Mode) to iPod Guide.
    
    Don't know what to do at the very beginning or what we're talking about? Go back to the Installation Guide - AVex iPod Video Converter; Or Installation Guide - AVex DVD to iPod Video Suite; Or Installation Guide - AVex DVD to iPod Converter.
    
    
    
    
    
19. Want to know more features about PQ iPod Video Converter? Click Here.
    
    Ready to purchase PQ iPod Video Converter? Add it to your cart for $29.00
    
    

Registration/Activation problem:

Q: I can't activate/register the product using the activation code/license code you provided?

Q: I can't locate the registration code/activation code in the order confirmation email, where is it?

Q: I placeded the order at least 2 hours ago, but I still have received my order confirmation email and registration code/activation code. What happened?

Q: I lost my registration code/activation code. How do I retrieve it?

Record/Convert Problem:

Q: I get an error message saying: "Error: cannot create output file. Output folder does not exist or you have no permission to create files in the output folder. Try to set another output folder under File Menu.", after I click the "Convert" button, what happen?

Q: I know that the trial version will only record 5-10 minutes of the movie, but I still can't record the entire movie after I activate the product, can you help?

Q: I've been waiting an hour for a 2-hour DVD movie conversion using your product, but the converted file end up with only 2kb, what went wrong?

Q: For some reason, some specific DVD movies can't be open by the program, while others can be open and converted without any problem. Is anything wrong with the program?

Q: I want to record the DVD bonus/special features, but don't know how, can you show me how?

Q: When I insert the DVD movie into the DVD-ROM, the program couldn't recognize the DVD movie, what should I do?

Q: The product used to converting DVD movie/video file at a much faster speed, for some reason, it becomes very slow recently, how do I get back the fast speed?

Q: The product used to working without a problem, but it no longer works. How to make it work again?

Q: The product is able to convert/record video files, but doesn't work on the DVD movies. How can I make it work for DVD movies, too?

Q: When I start recording the DVD movie/video file, a window error message pops up: "windows encounter a problem and needs to close...", the DVD movie/video file can be played in my PC without any problem using the PowerDVD/InterVideo/some other DVD player. Is there anything wrong with the program?

Audio Problem:

Q: I can't hear any audio after I converted the DVD movie/video files?

Q: When I played the converted file, the audio is choppy/clicking/sticky/crackling/noisy. How do I get rid of the audio problem?

Q: When I played the converted file, the audio and video are out of synchronization, ie, they do not match each other. How do I get rid of the audio problem?

Video Problem:

Q: When I played the converted file, the video is sticky/stuttering/glitchy/noisy. How can I get a better video?

Macrovision Error

Q: I got a Macrovision error, how can I eliminate it?

Key Exchange Failed:

Q: I got a "Key exchange" error, can you help?

DVD parental control:

Q: I got a "parental control" problem when recording a DVD movie, and it plays well in WinDVD player, or PowerDVD player. How can I get rid of it?

DVD subtitle(subpicture) ON/OFF

Q: How can I set the DVD subtitle(subpicture) ON/OFF?

RealMedia(RM/RMVB), MOV, Tivo, DVR-MS, DAT, VOB, FLV format:

Q: Do you support RealMedia, MOV format?

Operating System:

Windows Vista

Q: I have a Microsoft Vista PC. And I upgraded to latest version of your converter. Everytime I launch the application I receive 2 registry warnings asking me to allow/cancel. These errors are from the execution of the following commands:
regedit.exe /i /s codec.reg
regedit.exe /i /s url.reg
Can you advise me on what changes to the registry are being done with these commands? Also is there a reason why it happens everytime that the application is launched? Is there anyway (other than turning off the Vista feature) to keep these errors from appearing?

How to convert DVD movies/video files:

Q: I don't know anything about the converter, can you show me how to start from the beginning?

Q: How to select the language when converting the multi-language DVD movie?

Q: I'm using AVex DVD to iPod Video Suite, how do I convert DVD movie/video files into mp4/h264 format file?

Q: How to convert tv episode DVD/Sports Series DVD/Lectures DVD?

Q: How to convert the entire series DVD?

Q: I can't activate/register the product using the activation code/license code you provided?

A: Please copy and paste the 28-character registration code to avoid typo, and double check which product you purchase. You can get this info. in your confirmation email. And the product name is listed below the date, which looks like this:

Jan 1, 20##

AVex DVD to iPod Video Suite

 

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Q: I can't locate the registration code/activation code in the order confirmation email, where is it?

A: There is a 28-character string included in the order confirmation email. And the string is called "License Code", which is your registration code/activation code.

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Q: I placeded the order at least 2 hours ago, but I still have received my order confirmation email and registration code/activation code. What happened?

A: A license key will be sent to your email address within 4 hours, if no checking needs to be done on your order. However, sometimes it may take one day to get the order confirmation email and your registration information, if order is to be manually review to prevent fraud.

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Q: I lost my registration code/activation code. How do I retrieve it?

A: The best way you can do is ask AVex support for help, they will send you the order confirmation email again.

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Q: I get an error message saying: "Error: cannot create output file. Output folder does not exist or you have no permission to create files in the output folder. Try to set another output folder under File Menu."; or "Unable to set recorded file name"; or "Cannot create recorded file"; or "Cannot open output file"; or "Cannot create recorded file", after I click the "Convert" button, what happen?

A: First, please click here to download and install Xvid 1.0 final.

Make sure the output folder exists, and is not protected from write and you have the privilege to write. Please check whether the output path is still valid, you may set the output path in the "File" menu.

How to set output filename & location?
Then, launch AVex program -> click "Browse" button in the bottom of the program's main pane -> select a folder where you have the administrator's privilege or write privilege in the "Browse for Folder" window, for instance, if you can create a folder named "for instance" in drive C:\, then select "C:\for instance" as your output folder -> click "OK" in the "Browse for Folder" window.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: I know that the trial version will only record 5-10 minutes of the movie, but I still can't record the entire movie after I activate the product, can you help?

A: Please upgrade to DirectX 9.0c. Download and install MpegDecoder-1/2, AC3Filter, and choose "Microsoft DVD Navigator" as DVD navigator, MpegDecoder012 as DVD Video Decoder, AC3Filter as DVD Audio Decoder in the "DVD Settings" dialog.

However, if you're using the AVex Video-Only Converter(inlcuding AVex iPod Video Converter, AVex iPhone Video Converter, AVex Apple TV Video Converter, AVex Zune Video Converter, AVex PSP Video Converter, AVex 3GP Mobile Video Converter, AVex Video Converter Platinum), there won't be any "DVD Settings" in "Options" menu. You need to:

(1) Download the K-Lite Codec Pack, if the link doesn't work for you, download it at: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm, and install it on your system

(2) Click windows "Start" menu -> "All Programs" -> "K-Lite Codec Pack" -> "Tools" -> "GSpot Codec Information"

(3) Click the pink button " ... ", select the original video file(s) to be checked

(4) At the bottom of GSpot program, click the pink button "1" under "MS A/V", the GSpot program should display the audio filter and video filter used by the original video file, e.g.:
Render OK; the following combination of filters was used:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]

It's possible that the original video file can't be rendered by the GSpot program, it will probably prompt the error message as shown below:
Warning: DirectShow Crashed while attempting to render this file
This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attemp to play this file as well, as most of them will also use DirectShow. Although GSpot was able to intercept the crash, attempts to identify the codec which caused it have failed. Unfortunately, no additional information is available at this time.

Please don't panic when you see this warning. You can uninstall your Xvid codec, restart, reinstall Xvid Codec; or uninstall and reinstall your ffdshow codec. Meanwhile, apply this uninstall and reinstall process on your Graphics Card Driver and DirectX 9.0c.

(5) In Step (4), if you're able to read the audio and video filter:
(Src)-->[CoreAVC Video Decoder ]>--(A)-->[Video Renderer ]
(Src)-->[ffdshow Audio Decoder ]>--(A)-->[AC3Filter ]>--(B)-->[Default DirectSound Device]

uninstall the ffdshow and AC3Filter, or whatever the audio decoder and video decoder shown on your GSpot program, restart your system when possible. Then you should be able to start the problematic video files.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: I've been waiting about an hour for a 2-hour DVD movie conversion using your product, but the converted file end up with only 2KB, what went wrong?

A: Double check your "DVD Settings" in the "Options" menu, the AVex program prefers Microsoft DVD Navigator, the Video Decoder and Audio Decoder from the same vendor, e.g., you can either select Microsoft DVD Navigator, Cyberlink Audio Decoder and Cyberlink Video Decoder (version 6+), or choose Microsoft DVD Navigator, MpegDecoder012 and AC3Filter.

Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. The spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex; meanwhile, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.

Sometimes, if problem persists, uninstall and reinstall the AVex program, DirectX 9.0c, audio and video decoders, and try again.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: For some reason, some specific DVD movies can't be open by the program, while others can be open and converted without any problem. Is there anything wrong with the program?

A: Make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.

If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: I want to record the DVD bonus/special features, but don't know how, can you show me how?

A: Open AVex -> go to menu "Options" -> uncheck "Fast forward to DVD main movie when first play", then click "Go to DVD menu" -> select the "Special Features" in the DVD menu, then click "Convert" buton in the program's main pane ASAP.

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Q: When I insert the DVD movie into the DVD-ROM, the program couldn't recognize the DVD movie, what should I do?

A: Open the AVex program -> click menu "File" -> click "Open DVD" -> select the DVD drive where you insert the DVD movie, e.g., if you put DVD in drive H:, then select drive H: in the "Browse for folder" dialog window.

If you still can't get it to work, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.

If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: The product used to converting DVD movie/video file at a much faster speed, for some reason, it becomes very slow recently, how do I get back the fast speed?

A: Make sure your system is clean and is not affected by virus, back-door malicious program.

If you have installed some applications since you installed the AVex program, make sure these programs are not messed up with the original working audio and video decoders on your system. You can use GSpot Codec Information Tool described above to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. Uninstall these codecs might solve your problem. If you did install lots of programs such as TV Card Driver, third-party media players, etc, we strongly recommend you rebuild a clean system, then install as few codecs as possible, install those which are compatible with AVex, or in other words, standard codecs compatible with Windows Media Player, such as MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), etc, and try converting the movie again.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: The product used to working without a problem, but it no longer works. How to make it work again?

A: First check if your system is clean.

The problem is probably caused by installing too many incompatible codecs on your system. Please use the GSpot Codec Information Tool described above to detect any incompatible codecs, such as Ligos audio and video codec, MontiVision Deinterlace filter, etc. Uninstall these codecs might solve your problem. To make it work better, have your system rebuilt and have only the necessary standard codecs installed, among which are: MpegDecoder012, AC3Filter, Cyberlink Audio and Video Decoders (version 6+), InterVideo Audio and Video Decoders(version 6+), Nero Audio and Video Decoders (version 6.18). And install the DirectX 9.0c (details click here), if possible.

Then open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:

• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: AC3Filter
  Video Decoder: MpegDecoder012
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Cyberlink Audio
  Video Decoder: Cyberlink Video Decoder
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Intervideo Audio Decoder
  Video Decoder: Intervideo Video Decoder
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Nero Audio Decoder
  Video Decoder: Nero Video Decoder

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: The product is able to convert/record video files, but doesn't work on the DVD movies. How can I make it work for DVD movies, too?

A: First, make sure your DVD disc is not scratched, damaged, and your DVD-ROM is functioning. Even a DVD movie can be played by the DVD player, it doesn't necessary mean that it can be read by AVex. Unlike normal playback disc reading, the spinning speed during converting/recording will still be maximized, thus causing the disc unreadable by AVex.

If the problematic DVD movies are brand new, try converting the same DVD movie on another DVD-ROM(preferred new DVD-ROM), see if it is caused by the DVD-ROM. If it can be read by the other DVD-ROM, then you should replace your old DVD-ROM with another one.

Please open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:

• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: AC3Filter
  Video Decoder: MpegDecoder012
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Cyberlink Audio
  Video Decoder: Cyberlink Video Decoder
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Intervideo Audio Decoder
  Video Decoder: Intervideo Video Decoder
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Nero Audio Decoder
  Video Decoder: Nero Video Decoder

If you can't see any of the above DVD Setting combo, you should go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: When I start recording the DVD movie/video file, a window error message pops up: "windows encounter a problem and needs to close...", the DVD movie/video file can be played in my PC without any problem using the PowerDVD/InterVideo/some other DVD player. Is there anything wrong with the program?

A: First, please go through the previous steps to install the DirectX 9.0c, MpegDecoder012 and AC3Filter. If you have already installed DirectX 9.0c, uninstall and reinstall it.

Then, install Xvid 1.0 Final Codec here.

Uninstall and reinstall the AVex program, if possible. Details click here.

After that, open AVex program, go to menu "Options", click "DVD Settings", modify the DVD Setting as any ONE of the following Combination, but don't mix them up, e.g., don't mix Cyberlink Audio Decoder with Nero Video Decoder:

• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: AC3Filter
  Video Decoder: MpegDecoder012
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Cyberlink Audio
  Video Decoder: Cyberlink Video Decoder
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Intervideo Audio Decoder
  Video Decoder: Intervideo Video Decoder
• DVD Navigator: Microsoft DVD Navigator
  Audio Decoder: Nero Audio Decoder
  Video Decoder: Nero Video Decoder

If you can't see the above settings on your system, go through the previous steps to install MpegDecoder012 and AC3Filter first, and try again.

Meanwhile, double check if your system has any of the incompatible codecs, such as the Ligos codecs, MontiVision Deinterlace filter, etc. You may use the K-Lite Codec Pack to detect the codecs installed on your system. Detailed instruction please click here.

Please contact support@avex-dvd.com, for further assistance, if none of the above solutions work for you. Please don't forget to add the "C:\temp\avex.elog" as an attachment when you write to the AVex support.

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Q: I can't hear any audio after I converted the DVD movie/video files?

A: If you cannot hear audio, go to "Options" menu -> "DVD Settings", choose a proper DVD Audio Decoder, such as AC3Filter (Download). Remember, you need to find out a working audio decoder in the program's DVD Setting.

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Q: When I played the converted file, the audio is choppy/clicking/sticky/crackling/noisy. How do I get rid of the audio problem?

A: We advise you always use WinDVD player 7 or PowerDVD player 6, then launch the AVex converter, go to menu "Options", choose "DVD Settings", then select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window; or select select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window.

Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.

Sometimes, Macrovision or Ligos might also cause the audio problem, removing these codecs will help.

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Q: When I played the converted file, the audio and video are out of synchronization, ie, they do not match each other. How do I get rid of the audio problem?

A: According to our test, whenever we have the problem, we'll redo the whole process, and it work 99% of the time. We did get this stubborn problem for certain DVD movies, once we choose the settings at the medium level, it actually helps.

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Q: When I played the converted file, the video is sticky/stuttering/glitchy/noisy. How can I get a better video?

A: We advise you always use WinDVD player 7 or PowerDVD player 6, then launch the AVex converter, go to menu "Options", choose "DVD Settings", then select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window; or select select "Microsoft DVD Navigator", "Intervideo Video Decoder" and "Intervideo Audio Decoder" in the "DVD Settings" dialog window.

Or, you can choose the settings at the medium level, do not try to set up the audio bitrate and video bitrate too high. Meanwhile, reducing the resolution might also help.

 

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Q: I got a macrovision error, how can eliminate it?

A:Macrovision errors usually indicate a failure to authenticate the Macrovision-protected video content on a DVD disc. Macrovision is the analog copy protection applied to most DVD's, in order to prevent them from being copied to video tape. Your system, particularly your video card and drivers, must be configured properly or Macrovision errors can result. There can be several possible causes of this problem:

1. Improperly Configured Video Drivers: Make sure you install video drivers according to the manufacturer specifications. Detailed instructions for properly installing or upgrading video drivers are usually included in a readus file that accompanies the driver files.
2. Incompatible Software or Drivers: Please make sure that your DVD decoder is fully compatible with your current system configuration. This includes video card, version of Windows, version of DirectX, etc. Be sure to visit the decoder's website for information about system requirements if you are not completely sure of compatibility. If your decoder is not fully compatible, then an upgrade for it may be available that will make it compatible.
3. TV Out Feature May Be Activated: On most notebook PC's, as well as some desktop computers, the display adapter has a TV Out feature. If you are viewing DVD video on a computer, you should make sure that only the display that is currently in use is active. For instance, if you have a laptop and you do not have an external monitor or TV connected to it, make absolutely sure that this feature is not currently activated. If it is, then the video hardware will be trying to send a signal to both places, and an error is likely to occur.
4. No Support For Macrovision In Video Drivers: This is becoming a rare issue, but it can still happen. Older video cards (mainly, models released before 1997) probably will not support Macrovision. In addition, some video card makers can sometimes release driver updates even for current models that are incorrectly configured for Macrovision support. In these cases, the solution would be to either replace the video card with a newer model, or install a set of drivers that include Macrovision support in them; depending on what the situation may be.
5. Insufficient Video Resources: sometimes a lack of hardware resources can trigger a Macrovision error. You may want to change your display to 800x600 pixels and High Color (16-Bit), and see if this makes any difference. Also, if you have recently replaced your monitor or have your system connected to a different monitor than it usually uses, make sure that Windows is not still configured to use the previous monitor model. This too can trigger a Macrovision error.
   

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Q: I got a "Key exchange" error, can you help?

A: Try to exit the program and run again. Or upgrade to DirectX 9.0c. For further information see this article. You may try to select a "DVD Navigator" other than "Microsoft DVD Navigator" in the DVD Settings dialog. If you still experience the problem, download and install DVD43.

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Q: I got a "parental control" problem when recording a DVD movie, and it plays well in WinDVD player, or PowerDVD player. How can I get rid of it?

A: If you cannot play some DVD due to parental control, please check and make sure your Windows Media Player can play the DVD correctly. For more information please see http://support.microsoft.com/?kbid=297733 . Note: you need an administrator account to change the settings if you get this error. Remember, please always select "Microsoft DVD Navigator" in the "DVD Settings" dialog window. If you don't know how to go to "DVD Settings", click